Internet Explorer Users:

1. Type in your 6-digit PIN code in the box at the bottom of this screen and click the 'Connect' button.
2. You will see a box asking you to download 'Support-LogMeInRescue.exe'.
3. Click 'Run' to begin downloading the support applet.  If you see a security warning box with 'Run' and 'Don't Run' buttons, click 'Run' to begin the remote support applet.
4. The support applet window will appear  (see image below)
5. A technician will connect with your computer.  You will be prompted to allow the tech to connect.

FireFox Users:

1. Type in your 6-digit PIN code in the box at the bottom of this screen and click the 'Connect' button.
2. Save the file.  (File name:  Support-LogMeInRescue.exe)
3. Click 'Open' on this file when it finishes downloading.
4. The support applet window will appear. (see below)
5. A technician will connect with your computer.  You will be prompted to allow the tech to connect.

Support Applet Window

Enter your 6-digit PIN code: